At iRide, we are committed to creating a smooth and reliable experience for both riders and

drivers. As our platform operates without processing payments for trips, this cancellation

policy outlines how cancellations are handled to maintain fairness and efficiency.

1. Rider Cancellations

• Free Cancellations: Riders can cancel a ride request at any time before the driver has

started their journey to the pickup location. There is no penalty for these cancellations.

• Late Cancellations: If a rider cancels after the driver has already started their journey, it is

courteous to inform the driver directly to avoid inconvenience. Repeated late cancellations

may impact the rider’s reliability rating.

2. Driver Cancellations

• Drivers are expected to honor all accepted ride requests. However, cancellations may be

made in unavoidable circumstances, such as emergencies or safety concerns.

• Excessive cancellations without valid reasons may result in warnings or account

restrictions for drivers, as reliability is key to maintaining trust on the platform.

3. No-Show Policy

• Rider No-Show: If a rider fails to show up at the designated pickup location within 10

minutes of the driver’s arrival and does not respond to communication, the driver may

cancel the ride. Repeated no-shows may result in account review or suspension.

• Driver No-Show: If a driver fails to arrive at the pickup location within the estimated time

and does not communicate delays, riders are encouraged to report the issue to our
support team for review.

4. Emergency Cancellations

Both riders and drivers can cancel a ride at any time due to emergencies or safety concerns.

In such cases:

• Riders should notify the driver immediately through the app or phone call.

• Drivers should communicate cancellations promptly to the rider.
  
  

5. Cancellation Etiquette

To foster a positive community experience:

• Riders are encouraged to only book rides they intend to complete.

• Drivers are encouraged to accept only rides they can fulfill.
  
  

6. How to Cancel a Ride

To cancel a ride:

1. Open the iRide app.

2. Navigate to the “Your Trips” section.

3. Select the trip you wish to cancel and tap “Cancel Ride.”

4. Follow the prompts to confirm the cancellation.

7. Impact of Frequent Cancellations

Frequent cancellations or no-shows by riders or drivers may result in:

• Reduced visibility on the platform.

• Warnings, account restrictions, or suspension.
  
  

8. Dispute Resolution

If a cancellation issue arises, riders or drivers may contact our support team for assistance.

We aim to resolve disputes fairly and promptly.

9. Contact Us

For any questions, concerns, or assistance regarding cancellations, feel free to reach out:

• Email: Support@iridepk.com

• Phone: +1(929)-636-6629