iRide User Agreement

This User Agreement is a binding contract between you ("User") and iRide ("Company"), governing your use of the iRide car-hailing platform available through the iRide mobile application and website. By creating an account or using the iRide car-hailing platform, you agree to the following terms and conditions:

1. Account Registration and Eligibility

1.1 Eligibility:

To use iRide's car-hailing services, you must:

• Be at least 18 years old.
• Possess a valid government-issued ID.
• Provide accurate and complete information during the registration process.

1.2 Account Responsibility:

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Sharing account details with unauthorized persons is prohibited.

1.3 Verification:

You agree to undergo identity verification processes, including providing additional documentation if requested. Failure to do so may result in account suspension.

2. Consent to Location Tracking

2.1 Permission to Track Location:

By using the iRide app, you grant permission for iRide to collect and process your location data while the app is in use. This is necessary for:

• Matching you with nearby drivers.
• Providing real-time ride tracking.
• Enhancing user experience and safety.

2.2 Continuous Tracking:

Location tracking will occur while the app is actively running. If location services are disabled on your device, you will be unable to use iRide car-hailing services.

2.3 Privacy and Data Use:

Location data is stored and handled in compliance with applicable privacy laws and is used exclusively for service-related purposes. For more details, please refer to the [Privacy Policy].

3. Service Use

3.1 Ride Requests:

You may request rides through the iRide platform, and a driver will be matched based on your location and preferences.

3.2 Cancellations:

Ride cancellations by users are subject to the iRide cancellation policy. Frequent cancellations may result in penalties or suspension of your account.

3.3 Appropriate Conduct:

You agree to:

• Treat drivers and other users with respect.
• Use the service responsibly and comply with all applicable laws during rides.

3.4 Prohibited Activities:

You must not:

• Use the platform for illegal or fraudulent purposes.
• Harass, harm, or endanger drivers or other users.
• Engage in any behavior that disrupts the proper functioning of the platform.

4. Payment Terms

4.1 Payment Options:

iRide offers the following payment methods for rides:

• Cash Payments: Users may pay the driver directly in cash at the end of the ride.
• Electronic Payments: Users can pay electronically through services such as JazzCash, SadaPay, Bank IBAN or Account Number. The user must request the driver's banking information directly and complete the transfer manually after the ride ends.

4.2 Electronic Payment Process:

At the end of the ride, users choosing electronic payments must ask the driver for their banking details (e.g., account number or mobile wallet information). The user is responsible for initiating and completing the transfer through their preferred electronic payment service outside the app.

4.3 Payment Responsibility:

It is the user's responsibility to settle the fare in full at the end of the ride, either through cash or electronic payment. Failure to pay may result in account suspension or further action in accordance with applicable laws.

4.4 Fare Estimates:

The iRide app provides fare estimates before ride confirmation. Actual charges may vary depending on factors such as ride duration, distance, or additional fees like waiting time.

5. Limitation of Liability

iRide is a technology platform that connects riders with drivers. iRide is not responsible for:

• Actions, behavior, or conduct of drivers.
• Delays, ride cancellations, or unforeseen circumstances affecting service availability.

To the maximum extent permitted by law, iRide disclaims all warranties, express or implied, including fitness for a particular purpose.

6. Updates and Modifications

iRide reserves the right to modify this Agreement at any time. Changes will be communicated via email or app notifications. Continued use of the platform constitutes your acceptance of the updated terms.

7. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Pakistan. Any disputes arising from this Agreement shall be resolved in the courts of Lahore, Pakistan.

8. Acknowledgment and Acceptance

By signing up for iRide, you acknowledge and agree that:

• Your location will be tracked while using the app.
• You have read, understood, and accepted the terms outlined in this Agreement.